Operations Analyst


Full Time

Supervised By

Director of Operational Excellence

Job Description



  • Update and maintain daily/weekly/monthly reporting metrics (Daily morning report, GW reports, daily customer service, hourly volume reports, monthly PDPR metrics, etc…)
  • Provide support to Center and Modality leadership in analyzing, interpreting, and understanding metrics as they relate to the value stream
  • Identify and improve quality metrics with a goal of connecting metrics to improved patient outcomes
  • Coordinate annual exam volume budgets across sites and modalities. Work with Center and Modality leadership and Finance monthly on revising daily exam projections.
  • Continuously refine metric reporting capabilities to improve ability to understand and improve the entire value stream
  • Be a resource for the organization in the use of MERGE Dashboards and Royal Analytics
  • Support identifying improvement opportunities across the value stream
  • Apply knowledge of Lean to the development of organizational metrics and process improvement projects
  • Support “4 Block” effort and impact analysis
  • Update PDPRs annually to align to IHS Policy Deployment goals, initiatives and improvement targets
  • Automate reporting of metrics, eliminate manual reporting of metrics as much as possible






  • Advanced Excel and VBA
  • SQL experience a plus
  • MERGE Dashboards/Royal Analytics or other Business Analytic software experience
  • Lean certification

To Apply

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