Front Desk Representative – Full Time


Full Time

Supervised By

Job Description

Summary: Responsible for honoring company values by providing excellent delivery of patient care through timely processing of patients in a professional manner, consistent with our values.


Essential Responsibilities include the following. Other duties may be assigned.
•Hands-on engagement in understanding and applying Lean
•Maintains an unrelenting focus on improvement and providing customer value
•Makes learning and practicing of Lean principals a daily priority.
•Act as a representative of the company as the first point of contact by greeting patients and visitors in a warm and welcome manner; provides exemplary customer service by treating patients, coworkers, and visitors with courtesy and respect.
•Process patients by collecting information, verifying accuracy, and correctly inputting data into our system by meeting all (9) Registration and Billing criteria; complies with federal and local laws with regard to ensuring patient privacy
•Reviews medical record for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems
•Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts
•Timely answer incoming calls to center and schedule appointments for patients and/or referring physician offices.
•Communicate effectively with patients, referring physician offices, and/or other departments regarding delay or issues relating to patient appointments, or any matters relating to patient care
•Confirms appointments in advance to remind patients of upcoming appointments, and assist with rescheduling if needed
•Collects payments and enters correct billing or insurance information for all encounters; applies payments and adjustments to patient accounts, and reconciles daily reports
•Able to assist M.D. with procedures (arthrograms); sterile tray set up and safe handling


Encinitas, Oceanside, Golden Triangle, Poway




-Associates Degree or Medical Assistant Certification

-2 years experience in healthcare field

-Proficient in MS Office and eHR

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