Front Office Lead

Classification

Full Time

Supervised By

Center Supervisor

Job Description

Summary: Responsible for honoring company values by providing excellent delivery of patient care
through timely processing of patients in a professional manner, consistent with our values.

This will be achieved by performing the following duties.
Essential Responsibilities include the following. Other duties may be assigned.

 Hands-on engagement in understanding and applying Lean
 Maintains an unrelenting focus on improvement and providing customer value
 Makes learning and practicing of Lean principals a daily priority.
 Leads team to operate at max efficiency while delivering excellent customer service and
upholding all company values when Site Supervisor is both in and out of office.
 Responsible for any patient incident while Supervisor is not in office and ensuring all company
standards are being represented while resolving any issue.
 Act as a representative of the company as the first point of contact by greeting patients and
visitors in a warm and welcome manner; provides exemplary customer service by treating
patients, coworkers, and visitors with courtesy and respect.
 They will need to advocate that everyone perform their standard work.
 Process patients by collecting information, verifying accuracy, and correctly inputting data into
our system by meeting all (9) Registration and Billing criteria; complies with federal and local
laws with regard to ensuring patient privacy
 Reviews medical record for completeness, assembles records into standard order, and files
records in designated areas according to applicable alphabetic and numeric filing systems
 Organizes and maintains a filing system for patient charts, including generating chart
numbers, filing, and pulling charts
 Timely answer incoming calls to center and schedule appointments for patients and/or
referring physician offices.
 Communicate effectively with patients, referring physician offices, and/or other departments
regarding delay or issues relating to patient appointments, or any matters relating to patient
care
 Confirms appointments in advance to remind patients of upcoming appointments, and assist
with rescheduling if needed
 Collects payments and enters correct billing or insurance information for all encounters;
applies payments and adjustments to patient accounts, and reconciles daily reports

Responsibilities

 Education and/or Experience: High school diploma or general education degree (GED); or
one to three months related experience and/or training in customer service.

Location

Encinitas

Hours

Varied

Qualifications

To Apply

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