Center Supervisor – Hillcrest

Classification

Full Time

Supervised By

Director of Operations

Job Description

Summary: The Center Supervisor is responsible for ensuring excellent patient care through effective leadership and management techniques. The Center Supervisor will effectively own the business and lead a team of administrative and clinical staff while upholding the company’s mission and core values.
This will be achieved by performing the following duties.

Essential Responsibilities include the following. Other duties may be assigned.
– Hands-on engagement in understanding and applying Lean
– Maintains an unrelenting focus on improvement and providing customer value
– Makes learning and practicing of Lean principals a daily priority
– Drive business results and increase patient satisfaction through active performance management of staff to ensure consistent achievement of patient care and operational
goals based on key performance indicators and metrics
– Effectively manages employee performance by consistently providing constructive feedback, taking a collaborative approach to employee development, and administering
necessary training including evaluations and performance improvement plans. Hold team accountable and ensure the company’s core values and performance standards are met.
– Communicate, implement, and reinforce organizational goals, policies, values, initiatives and workflow in a way that ensures the team understands their contribution and
accountability to the success of the organization
– Manage and analyze daily/weekly/monthly operational statistics related to patient volume, modality volume, front desk productivity, TOS/Billing accuracy.
– Identify methods to continuously improve internal processes and increase patient satisfaction efficiently with employee engagement.
– Take an active part in listening to the voice of the customer by periodically making waiting room rounds.
– Identify and maintain physical appearance of facility and to ensure quality appearance.
– Ensuring all staff on site is compliant with company policies, procedures, state and federal regulations.
– Manage labor audits and review staff scheduling to maximize efficiency.
– Serve as a liaison with the referring physicians to strengthen physician and patient relationships by active listening with quality assessments, making office visits and
taking calls.
– Manage budget at assigned centers through the effective management of volumes, inventory, and labor hours.

Responsibilities

Supervisory Duties:
– Effectively manages employee performance by consistently providing constructive feedback, taking a collaborative approach to employee development, and administering necessary
training including evaluations and performance improvement plans. Holds team accountable to Company’s personal conduct and performance standards.
– Ensures that employee performance is documented in Elements as part of ongoing management duties; gives employees recognition for contributions on a regular basis; regularly
reviews performance trends in Elements and takes any needed corrective action timely.
– Responsible for upholding Company policies including: Non-Discrimination, time-tracking, meal and rest periods, attendance, and safety.
– Keeps team members informed of changes or updates to Company policies or procedures, and trains accordingly.
– Develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.

Location

Hillcrest

Hours

Varies

Qualifications

To Apply

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